West View – Care Home Leicester
At a Glance
The information you need to decide whether this home warrants a closer look.
Residential homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds19
- SpecialismsCaring for adults over 65 yrs, Dementia, Learning disabilities, Mental health conditions
- Last inspected2020-04-08
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The care team seems to have a knack for helping residents feel emotionally supported and included in daily life. Family members mention how staff create a friendly environment where their loved ones feel at ease and comfortable being themselves.
The eight family priority themes
- Staff warmth55
- Compassion & dignity55
- Cleanliness55
- Activities & engagement50
- Food quality50
- Healthcare55
- Management & leadership60
- Resident happiness55
What inspectors found
Inspected 2020-04-08
Is this home safe?
Is the care effective?
Effectiveness was rated Good at the February 2020 inspection. This domain covers training, care planning, healthcare access, and nutrition. The published report does not include any specific examples of care plan content, staff training records, GP access arrangements, or how food quality and dietary needs are managed. Dementia is listed as a specialism, which implies some level of dementia-specific practice, but no detail is available. The 2023 review did not trigger a reassessment.Is this home caring?
Caring was rated Good at the February 2020 inspection. This domain covers staff warmth, dignity, privacy, and respect for independence. The published report includes no inspector observations of staff interactions, no resident or family testimony, and no specific examples of caring practice. For a home supporting people with dementia, learning disabilities, and mental health conditions, the quality of daily human interaction is the most important factor in wellbeing. No quotes or direct evidence are available in the published text.Is the home responsive?
Responsiveness was rated Good at the February 2020 inspection. This domain covers activities, engagement, individuality, and end-of-life care. The published report contains no detail about the activity programme, how activities are tailored to individuals with dementia or other conditions, or how the home approaches end-of-life planning. The home's 19-bed size means it operates at small scale, which can support individual attention but also limits what is available in terms of specialist activity staff. No specific examples are available in the published text.Is the home well-led?
Leadership was rated Good at the February 2020 inspection, improving from the previous Requires Improvement rating. The home is operated by St Martin's Residential Homes Ltd, with Mrs Rachel Maria Delicata named as the Nominated Individual. The published report contains no observations about management visibility, staff culture, governance processes, or how the home handles complaints and learning from incidents. The improvement from Requires Improvement suggests that leadership identified and addressed earlier problems, but no specific evidence of how this was achieved is available.
Source: CQC inspection report →
What the evidence base says
West View specialises in supporting people with dementia, learning disabilities and mental health conditions, alongside general care for those over 65. For residents living with dementia, the home provides specialist support designed to help them feel settled and understood. Staff work to create routines and connections that help residents maintain their sense of self. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
West View Care Home has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so most scores reflect that positive finding rather than strong individual evidence in each area.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
The care team seems to have a knack for helping residents feel emotionally supported and included in daily life. Family members mention how staff create a friendly environment where their loved ones feel at ease and comfortable being themselves.
What inspectors have recorded
Care workers here appear consistently attentive to residents' daily needs, with families noting the approachable nature of staff members. The team seems focused on providing steady, reliable care that helps residents feel secure.
How it sits against good practice
If you'd like to see how West View's approach might suit your family member, arranging a visit could help you get a feel for the atmosphere here.
Worth a visit
West View Care Home, at 136 Leicester Road in Leicester, was rated Good at its last inspection in February 2020, published in April 2020. This is a meaningful improvement from a previous rating of Requires Improvement, and all five inspection domains, covering safety, effectiveness, caring, responsiveness, and leadership, were rated Good. The home is registered for 19 beds and lists dementia, learning disabilities, mental health conditions, and care for adults over 65 as its specialisms. The significant limitation here is that the published inspection report contains almost no specific detail: no inspector observations, no resident or family quotes, and no examples of practice. The rating itself is reassuring, but it tells you little about what daily life looks like for your parent. Before making a decision, visit in person, ask to speak with the manager directly, and use the checklist questions in this report to fill the gaps the inspection does not cover. Pay particular attention to night staffing numbers, agency staff use, and how the home supports people with dementia on a day-to-day basis.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how West View – Care Home Leicester measures up against the other homes you’re considering. Free account.
In Their Own Words
How West View – Care Home Leicester describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff genuinely care about making residents feel comfortable and valued
West View Care Home – Your Trusted residential home
When you're looking for somewhere that treats your loved one with real warmth, West View Care Home in Leicester stands out for the way staff connect with residents. Families talk about how care workers here take time to chat and joke with residents, creating an atmosphere where people feel genuinely welcomed rather than just looked after.
Who they care for
West View specialises in supporting people with dementia, learning disabilities and mental health conditions, alongside general care for those over 65.
For residents living with dementia, the home provides specialist support designed to help them feel settled and understood. Staff work to create routines and connections that help residents maintain their sense of self.
“If you'd like to see how West View's approach might suit your family member, arranging a visit could help you get a feel for the atmosphere here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
West View Care Home has improved from Requires Improvement to Good across all five inspection domains, which is a meaningful step forward. However, the published inspection report contains very limited specific detail, so most scores reflect that positive finding rather than strong individual evidence in each area.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
The care team seems to have a knack for helping residents feel emotionally supported and included in daily life. Family members mention how staff create a friendly environment where their loved ones feel at ease and comfortable being themselves.
What inspectors have recorded
Care workers here appear consistently attentive to residents' daily needs, with families noting the approachable nature of staff members. The team seems focused on providing steady, reliable care that helps residents feel secure.
How it sits against good practice
If you'd like to see how West View's approach might suit your family member, arranging a visit could help you get a feel for the atmosphere here.
Worth a visit
West View Care Home, at 136 Leicester Road in Leicester, was rated Good at its last inspection in February 2020, published in April 2020. This is a meaningful improvement from a previous rating of Requires Improvement, and all five inspection domains, covering safety, effectiveness, caring, responsiveness, and leadership, were rated Good. The home is registered for 19 beds and lists dementia, learning disabilities, mental health conditions, and care for adults over 65 as its specialisms. The significant limitation here is that the published inspection report contains almost no specific detail: no inspector observations, no resident or family quotes, and no examples of practice. The rating itself is reassuring, but it tells you little about what daily life looks like for your parent. Before making a decision, visit in person, ask to speak with the manager directly, and use the checklist questions in this report to fill the gaps the inspection does not cover. Pay particular attention to night staffing numbers, agency staff use, and how the home supports people with dementia on a day-to-day basis.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how West View – Care Home Leicester measures up against the other homes you’re considering. Free account.
In Their Own Words
How West View – Care Home Leicester describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where staff genuinely care about making residents feel comfortable and valued
West View Care Home – Your Trusted residential home
When you're looking for somewhere that treats your loved one with real warmth, West View Care Home in Leicester stands out for the way staff connect with residents. Families talk about how care workers here take time to chat and joke with residents, creating an atmosphere where people feel genuinely welcomed rather than just looked after.
Who they care for
West View specialises in supporting people with dementia, learning disabilities and mental health conditions, alongside general care for those over 65.
For residents living with dementia, the home provides specialist support designed to help them feel settled and understood. Staff work to create routines and connections that help residents maintain their sense of self.
Management & ethos
Care workers here appear consistently attentive to residents' daily needs, with families noting the approachable nature of staff members. The team seems focused on providing steady, reliable care that helps residents feel secure.
“If you'd like to see how West View's approach might suit your family member, arranging a visit could help you get a feel for the atmosphere here.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
